FAQs
What happens if the camera is damaged?
Both our modern and vintage cameras are fully insured. We understand accidents may happen!
You may find there are small scratches and dents on our cameras, especially our vintage ones! We don't mind about small wear and tear, it is expected.
We do however hope you treat our equipment the same as how you would treat yours. Please keep one guest with our cameras at all times to prevent theft and damages. (Having one person assigned also helps you capture enough content in the day).
All we ask is that you inform us before you send the cameras back us. If the couriers damage an item you won't be held responsible.
When do I receive the cameras before my big day?
You will receive your cameras at least 2 days before your wedding day.
We do have a strong contingency plan in place to ensure your cameras make it in time for your big day.
As a company we always have extra cameras in place incase a previous one from the wedding before yours has been damaged or lost and if the courier has been delayed we will send out a separate set.
What happens if my guests don't capture enough content?
Jordan, our founder has edited over 80 wedding videos with the 'film it yourself' style and has overseen around 400 other videos, she has never found a video that hasn't been able to be made. Phew!
In our packages we do include a 'Top Tip' manual to capturing the most and best amount content during the day. We highly recommend picking two guests (not the brides and grooms please!) to keep the cameras on them at all times. Of course, feel free to pass the camera round to other guests to capture all kinds of content.
It is incredibly rare for us to receive content that is unusable. Due to this we have never and will not partially/fully refund any couples. Each video regardless of what is captured is special and our editors will do our absolute upmost to make what we have, the best!
How long is each edit?
Depending on how much footage has been filmed and is usable this will vary.
We aim to create an edit between 15-45 minutes long.
You can of course customise the length in our post-wedding questionnaire where will ask you if you'd like to film and include all longer clips of the ceremony and all of the speeches/first dance.
Can I make amends to my final edit?
Absolutely! Editing is like art, it is subjective.
As part of any of our packages you are permitted one round of amends. We will provide you with a sheet to fill if unhappy and we will ask you would like changing/removing.
Due to the time it takes to create amends we do have to charge for any amendments made after the first round have been completed.
All we ask is that you write down anything you would like changing, no matter how long that list is within the first round!
What else will I receive?
Within our boxes you will receive two fully charged cameras, two spare batteries and a camera case.
We will also include our 'manual' to creating the best video possible.
You'll also find some packing tape and all the essentials you will need for you to send the cameras back. There will be a pre-paid shipping label and you can drop our cameras at any of our drop-off points.
How many cameras do I receive?
You will receive two! You are more than welcome to use both at the same time!
Can I choose my own music?
Yes! In your pre-wedding questionnaire we will ask you to choose 3 songs from our library and one extra as a back-up.
We recommend you picking 2 slower, emotional songs but also 2 upbeat songs. Our wedding videos typically turn out to be 'fun' and we need the music to match!
You will see in our library that our music we provide is limited in terms of 'mainstream' music. This is due to copyright laws. We never want to put our business or our couples at risk of legal issues.
There are other businesses like ours who claim to have 'music licenses' and will use any song. This is very uncommon practice in the wedding industry due to the legalities. We recommend researching into the contracts and licenses these businesses have before pursuing.